Shipping and Returns
At AVAR Shoes, we strive to ensure that your vegan footwear and accessories reach you in pristine condition and promptly. Here's what you need to know about our shipping policy:
- Free Shipping: We offer free standard shipping on all orders above SGD 50 within Singapore.
- Order Processing Time: Orders are typically processed within 1-2 business days from the date of purchase. Please note that processing may take longer during peak seasons or promotional periods.
- Delivery Time: Once your order has been processed, delivery times may vary depending on your location within Singapore. Standard shipping generally takes 3-5 business days. For express shipping options, additional charges may apply.
- International Shipping: Currently, we only offer shipping within Singapore. We apologize for any inconvenience this may cause to our international customers.
- Tracking Information: Once your order has been dispatched, you will receive a confirmation email/SMS containing tracking information, allowing you to monitor the status of your delivery.
- Delivery Address: Please ensure that the address provided during checkout is accurate and complete to avoid delays or missed deliveries.
- Failed Delivery Attempts: If our courier is unable to deliver your package due to an incorrect address or failed delivery attempts, additional charges may apply for re-delivery or redirection.
If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact our customer service team.
Returns Policy:
We want you to be completely satisfied with your purchase from Avar Shoes Pte Ltd. If for any reason you are not happy with your vegan footwear or accessories, you may return them to us within 30 days of receiving your order. Here's how our returns policy works :
- Eligibility: To be eligible for a return, items must be in their original condition, unworn, and with all tags attached. Any items that show signs of wear, damage, or alteration will not be accepted for return.
- Return Process: To initiate a return, please contact our customer service team with your order details and the reason for the return. We will provide you with instructions on how to return the item(s) to us.
- Return Shipping: To have a smooth return process, please ensure that the items are returned in their original condition, unworn, and with all tags attached. It is important to note that the packaging must be intact and original. This includes any boxes, bags, or protective materials that were included in the original shipment. Failure to do so may result in a delay or denial of the return request.
- Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, defective product). We recommend using a trackable shipping method to ensure that your return reaches us safely.
- Refund Processing: Once we receive your returned item(s) and verify that they meet our return eligibility criteria, we will process a refund to the original form of payment within 5-7 business days. Please note that shipping charges are non-refundable.
- Exchange Option: If you would like to exchange an item for a different size, color, or style, please indicate your preference when contacting our customer service team. We will do our best to accommodate your request, subject to availability.
- If you have any further questions or concerns regarding our returns policy, please don't hesitate to contact our customer service team.
Warranty Policy:
At Avar Shoes Pte Ltd, we stand behind the quality of our vegan footwear and accessories. To provide you with peace of mind and assurance, we offer the following warranty policy:
- Warranty Coverage: All products purchased from Avar Shoes Pte Ltd are covered by a 6-month warranty against manufacturing defects. This warranty covers issues such as faulty materials or workmanship.
- Exclusions: Our warranty does not cover damage resulting from normal wear and tear, misuse, neglect, accidents, alterations, or improper care of the product. Additionally, the warranty is void if the product has been tampered with or repaired by unauthorized personnel.
- Warranty Claim Process: If you believe that your product is covered by our warranty due to a manufacturing defect, please contact our customer service team with your order details and a description of the issue. We may request photographic evidence or the return of the product for assessment.
- Resolution: Upon validation of your warranty claim, we will either repair or replace the defective product, depending on the nature of the issue and the availability of replacement stock.
- Shipping Costs: Customers are responsible for the cost of shipping the product back to us for warranty assessment. If the product is found to be defective and covered by our warranty, we will cover the cost of shipping the repaired or replacement product back to you.
If you have any further questions or concerns regarding our warranty policy, please don't hesitate to contact our customer service team.
